2019 End of Year Survey Results
In late 2019, the GSVCC ran a survey for our members to get a better idea of how we’re doing, and what we can do differently to improve.
35 members responded, and since those survey results will continue to inform what we do going forward, we want to share some of the results with you.
71%
Percentage of respondents who said they were an 8 out of 10 on likelihood to recommend membership.
Recommending Membership
89% of respondents said they were at least somewhat likely to recommend membership and that’s not terrible. But only 71% ranked an 8 out of 10 or higher.
We want to do better. We want members to be able to enthusiastically recommend membership with us!
Our goal is to have 90% of members to say the likelihood that they would recommend membership at an 8 or above. We’ve got a ways to go, but with some good planning and help from all of you, we think we can get there.
What do members want us to keep doing?
Ranked below by frequency of mention in comment boxes:
1- Visitor information, including brick and mortar, website, and maps
2- Member outreach and involvement
3- Event support and area promotion
4- Community Event Calendar
5- Networking events
6- Build organizational Capacity
What do members want us to change or do more of?
Ranked below by frequency of mention in comment boxes:
1- Be a more visible and active voice for members to leadership in the community (City, County, and LCEDA)
2- Advertise our area to the rest of the world and support events that bring visitors in
3- Provide equal representation to members – considering those off main street more frequently
4- Use subcommittees to help the Chamber accomplish more
5- Have specific action plans, goals, and metrics for projects, and have better communication about those goals to members.
6- Better, more clear communication with members and community.
Other Results:
What percentage of members have seen our Maps/Directories? 88%
–What percentage think at least somewhat important to continue these? 80%
What percentage of members have visited our website? 97%
–What percentage think at least somewhat important to continue the website? 91%
What percentage of members have seen our online events calendar? 94%
–What percentage think at least somewhat important to continue the calendar? 94%
What percentage of members have seen our newsletters? 85%
–What percentage find the newsletters at least somewhat useful? 81%
What percentage of members have been to our socials? 65%
–What % think it’s at least somewhat important to continue networking events? 80%
What % of members think networking events should happen 1x/month? 41%
What % of members think networking events should happen less often? 59%
Have any comments on the above? Feel free to send us an email!